Welcome to The Crooked Stick! I’m so glad you found me!
At The Crooked Stick wood still comes from trees, and it’s okay that you can tell. Most of the materials I use are ones I have salvaged. Everything is handmade by me in my Michigan workshop. I hope you find something you can’t live without!
You can make purchases directly through my website. Just click "Add to Cart" or "Purchase" and follow the prompts. If you prefer you can also make purchases through my Etsy page - http://www.etsy.com/shop/TheCrookedStick?ref=si_shop
I accept credit and debit card purchases. On my website credit card purchases got through Stripe. On Etsy, credit card purchases either go through Paypal or directly through Etsy. It's easy.
For products on the shelf I ship within 48 hours of receipt of payment. For "made to order" pieces, shipping times vary, but should be outlined in the product description. For special orders we will discuss shipping before you purchase.
Insurance and tracking numbers are included with all purchases. I generally ship USPS Priority Mail or USPS standard post. Delivery usually takes 3-4 days for Priority Mail and 8 days for standard post. If you need it faster contact me and I'll get you a price for faster.
I do not currently ship outside the U.S. If you want to be my test case contact me.
Refunds and Exchanges
I only want happy customers. So, if you don't really like it after all, ship it back to me and I'll refund your money.
I do not refund shipping charges. Shipping is expensive. If you have any reservations, contact me before purchasing and I can send you additional pictures and answer questions before you pay all that shipping.
If it broke and you don't think it should have, contact me. I'm pretty reasonable. Convince me and I'll either refund your money, send you a new one, or give you store credit. Your choice.
If it broke and it was your fault,
contact me. I might be able to tell you how to fix it yourself. If
it requires a more involved repair, contact me and I'll give you a quote.
Terms of Service
I've got nothing. Use my website however you want. Go crazy.
The ONLY thing I do with your personal information is complete your transactions. After that, it's gone.
Additional Policies and FAQs
Special Orders. I love special orders! Got an idea? Contact me. We’ll kick around design ideas, your timeline, and how much you want to spend. Once we nail down the details I’ll start working on your project as soon as payment is received.
Wholesale. Want to buy a lot? Contact me and we can work out a wholesale price.